Clear rules for buying, selling and using Almaree.

Eligibility

Almaree currently serves users in the United States.

Almaree is available to users located in the United States.

You must be at least 18 years old to sell items on Almaree.

Users under 18 may browse and make purchases only with appropriate supervision.

Marketplace Role

Almaree provides the marketplace, but buyers and sellers transact with each other.

Almaree is a marketplace platform that facilitates transactions between buyers and sellers.

• Almaree is not the seller of listed items.
• The purchase contract is between the buyer and seller.
• Almaree manages payments, dispute resolution and payouts.

Account Responsibility

You are responsible for your account and everything done through it.

You are responsible for:

• Maintaining accurate account information.
• Safeguarding your login credentials.
• All activity under your account.

We reserve the right to suspend or terminate accounts, remove listings or restrict access where appropriate.

Listings & Seller Responsibilities

Sellers are responsible for accurate listings and timely shipping.

Sellers agree to:

• Provide accurate descriptions and images.
• Disclose any flaws or defects.
• Ship items within 7 business days.

Failure to ship within the required timeframe may result in:

• Order cancellation.
• Refunds to the buyer.
• Account action.

Payments

Stripe securely processes payments made through Almaree.

All payments are processed securely through Stripe.

By making a purchase, you agree to:

• Pay the listed price.
• Pay applicable taxes and shipping fees.

Almaree collects payment on behalf of the seller.

By uploading content to Almaree, you grant Almaree a nonexclusive, worldwide, royalty free license to display, reproduce and promote such content in connection with operating and marketing the platform.

Fees

Almaree currently earns a 20% commission on the item price.

Almaree charges a 20% commission on the item price, excluding tax and shipping.

This fee is deducted before seller payouts are issued.

Shipping

Sellers have 7 business days to ship sold items.

• Sellers must ship items within 7 business days.
• Shipping labels are provided through the platform.
• Tracking is updated when the item is shipped.

Buyers are responsible for ensuring shipping information is accurate.

Returns & Disputes

Buyers have 3 business days after delivery to report a qualifying problem.

Buyer Protection Window

Buyers have 3 business days after delivery to report an issue.

If no issue is reported within this period:

• The order is considered final.
• The seller's payout will be released.

Disputes

If an item does not meet expectations, the buyer must initiate a dispute through Almaree within the 3 business day window.

Almaree will review the claim along with any supporting evidence.

Almaree will make dispute determinations based on the information available to us and our marketplace policies.

Eligibility for Returns

Returns are only approved if the item meets the criteria outlined in our Buyer Protection Policy.

In general, a return may be approved if:

• The item is significantly not as described.
• The item has undisclosed damage.
• The incorrect item was received.

Returns will not be approved for:

• Minor imperfections consistent with preloved items.
• Fit or personal preference issues.
• Conditions clearly disclosed in the listing.

Approved Returns

If a dispute is approved:

• Almaree will issue a return shipping label.
• The buyer must use the provided label.
• The buyer must ship the item within 3 business days.

If the item is returned:

• The buyer will receive a refund.
• The seller will not receive a payout.

If the item is not returned within the required timeframe:

• The return will no longer be eligible.
• The order will be finalized.
• The seller will receive full payout.

Unauthorized Returns

Returns sent outside of Almaree's process, including those not using the provided return label, are not eligible for refunds.

Condition of Returned Items

Returned items must be in the same condition as received.

Almaree reserves the right to deny refunds if:

• The item is returned damaged.
• The item is altered or worn beyond original condition.

Final Authority

Almaree reserves the right to determine eligibility for returns, approve or deny disputes and enforce return related policies.

Payouts

Seller funds are released after the inspection window or after a dispute is resolved.

Seller payouts are released after the 3 business day inspection window or after dispute resolution.

Payouts are processed through Stripe and may take several business days to appear.

Almaree may delay or hold payouts in cases of disputes, fraud review or policy violations.

Prohibited Activities

Fraud, counterfeit goods and marketplace manipulation are not allowed.

Users may not:

• List counterfeit, stolen or illegal items.
• Misrepresent products.
• Engage in fraud or abuse.
• Create fake accounts.
• Manipulate transactions or reviews.

Off Platform Transactions

Keep payments and transactions on Almaree to remain protected.

For safety and security reasons, users may not:

• Take transactions off Almaree.
• Request or send payments outside the platform.

Transactions conducted outside Almaree are not protected and are not eligible for Almaree support or dispute resolution.

Platform Enforcement

Almaree may take action when marketplace rules are violated.

Almaree reserves the right to:

• Remove listings.
• Suspend or terminate accounts.
• Reverse transactions.
• Hold funds.

This may occur if we detect suspicious activity, policy violations or potential fraud.

Intellectual Property

Only upload content and listings you have the right to use.

Users may not post content that infringes on intellectual property rights or violates trademarks or copyrights.

Almaree may remove such content without notice.

Limitation of Liability

Almaree provides the marketplace but does not manufacture or authenticate user listed items.

Almaree is not responsible for:

• User generated content.
• The condition or authenticity of items.
• Actions of buyers or sellers.

Our liability is limited to the fullest extent permitted by law.

Indemnification

Users are responsible for claims caused by their own conduct or violations.

You agree to indemnify and hold Almaree harmless from claims arising from your use of the platform or violations of these Terms.

Communications

Some messages are necessary to operate your account and transactions.

By creating an account on Almaree, you agree to receive communications related to your use of the platform, including:

• Account verification and security notifications.
• Password reset emails.
• Order confirmations and updates.
• Offer notifications and transaction messages.
• Shipping and delivery notifications.
• Dispute and support communications.
• Payment and payout notifications.

These communications are transactional and are necessary for the operation of the platform.

Users may opt out of promotional or marketing communications where applicable, but may continue to receive transactional communications required to provide our services and maintain account security.

Dispute Resolution

This section affects how legal disputes with Almaree are handled.

Changes to These Terms

These Terms may change as Almaree evolves.

We may update these Terms at any time.

Continued use of the platform means you accept the updated Terms.

Contact

For questions about these Terms, contact:

customerservice@myalmaree.com