Your information deserves clarity.

Information we collect

The information we collect depends on how you use Almaree. Many parts of the marketplace can be browsed without creating an account.

Account and profile information

When you create or maintain an account, we may collect your first and last name, username, email address, phone number, password credentials, account role, account status, account creation date, profile photo, biography, shipping or billing addresses and other information you choose to provide.

Passwords are stored using password hashing rather than as readable passwords.

Google and Apple sign in

If you create an account using Google or Apple, we may receive information made available through that provider, such as your account identifier, email address, first name and last name.

First time Google and Apple users must accept Almaree's Terms of Service and Privacy Policy before completing registration. Marketing consent is offered separately and is optional.

Listings and marketplace activity

We collect information associated with activity on Almaree, including listings, listing photographs, descriptions, measurements, prices, offers, purchases, sales, reviews, listing counts, transaction activity and other interactions with the marketplace.

Seller identity and payout information

Sellers use Stripe Connect to establish and maintain their payout accounts.

Stripe may collect information necessary to verify seller identity and eligibility, including legal identity information, address, date of birth, tax information, identification documents and financial account information.

Almaree minimizes the financial information it stores directly. Our systems retain information needed to connect a seller's Almaree account with Stripe and manage payout eligibility, including:

• Stripe Connected Account ID.
• Seller verification status.
• Applicable currency information.
• Default payout account reference where required by the application.
• User and system timestamps associated with those records.

Stripe remains the primary source of truth for seller identity, banking and payout information.

Buyer payments

Stripe processes payments made through Almaree.

Almaree may maintain transaction identifiers and information necessary to support and reconcile purchases, refunds and other transactions. This can include Stripe customer IDs, payment method references, payment or charge identifiers, transaction amounts and payment status.

The underlying payment card information is handled by Stripe. Almaree does not store full buyer payment card numbers.

Orders and shipping

When you buy or sell an item, we collect information needed to process, fulfill and support the order.

This can include names, email addresses, phone numbers, shipping and billing addresses, package measurements and weight, product information, shipping rates, carrier and service information, tracking numbers, shipping label information, tracking URLs and shipment status.

Almaree uses Shippo to help calculate shipping rates, create shipping labels and provide shipment and tracking services. Information necessary to complete shipment may be shared with Shippo and the applicable carrier.

Sales tax information

Almaree uses TaxJar to support sales tax calculation, reporting and compliance.

Information submitted for these purposes may include seller origin and buyer destination location information, transaction date, shipping amount, discounts, tax collected, item quantities, item prices, descriptions and applicable tax codes.

Almaree's current TaxJar transaction integration does not send buyer or seller names or email addresses as part of the ordinary tax transaction payload.

Messages, customer support and disputes

Marketplace messages

Buyer and seller marketplace messages are stored using Firebase services.

Private messages are not ordinarily available for staff to browse through the Almaree Admin dashboard. Authorized personnel or service accounts with appropriate system access may be able to access message information when reasonably necessary for troubleshooting, security, legal compliance or operation of the service.

Disputes

If you submit a dispute, we may collect the dispute reason, description, order information, photographs, files and other evidence that you provide.

Dispute evidence is stored privately and access is limited to authorized users and systems involved in handling the dispute. Temporary or signed access links may be used to securely display supporting files.

Please do not include sensitive personal information in a dispute submission unless it is relevant and reasonably necessary to resolve the issue.

Public marketplace information

Some information is public because Almaree is a peer to peer marketplace.

Public seller information may include a username or display name, profile photo, biography, state or country, join information, seller status, ratings and reviews, listing and sold counts, average shipping time, recent marketplace activity and public listings.

Almaree uses usernames or display names rather than sellers' legal first and last names on public facing marketplace pages where applicable.

Listing photographs, descriptions and other public marketplace content may be visible to people who do not have an Almaree account and may be indexed by search engines or shared through links.

How we use information

We use information to operate, protect and improve Almaree. This may include using information to:

• Create, authenticate and manage accounts.
• Facilitate purchases and sales.
• Process payments, refunds and seller payouts.
• Calculate and report sales tax.
• Create shipping labels and provide tracking.
• Send order, account, shipping, payout, dispute and security communications.
• Provide customer service.
• Investigate fraud, abuse and security concerns.
• Administer disputes.
• Measure and improve website performance.
• Understand how users engage with Almaree.
• Maintain business and transaction records.
• Administer marketing preferences and promotional communications.
• Comply with legal, regulatory, accounting, tax and contractual obligations.

CRM, automation and email communications

Almaree uses service providers and automated workflows to manage customer relationships and communications.

Certain account information and marketplace activity may be sent through Zapier to customer relationship management systems such as HubSpot.

This can include contact information, account creation information, login activity, listing activity, purchases, sales, returns, notification information and account inactivity status.

A user may exist in Almaree's CRM for customer service, marketplace operations or account administration without being subscribed to promotional marketing.

Marketing communications

Almaree provides users with a separate choice about promotional email where marketing subscription options are offered.

Marketing consent is optional and is not required to create an Almaree account or complete a transaction.

Promotional marketing eligibility is managed separately from ordinary account and CRM status.

You may unsubscribe from promotional email at any time using the unsubscribe option provided in the message.

Unsubscribing from marketing does not prevent Almaree from sending transactional communications necessary to operate your account or marketplace transactions, such as security, order, shipping, dispute and payout notices.

Service providers and other disclosures

We rely on third parties to provide services used to operate Almaree. These providers may receive information reasonably necessary to perform those services.

These providers include or may include:

• Stripe for payments, seller onboarding and payouts.
• Shippo for shipping rates, labels and tracking.
• TaxJar for sales tax calculation and reporting.
• Google for sign in, Tag Manager, analytics and address autocomplete.
• Apple for sign in.
• Firebase for marketplace messaging.
• Twilio for phone verification.
• HubSpot for customer relationship management and marketing administration.
• Zapier for automated workflows between Almaree and connected systems.
• Brevo and other email providers for email delivery and communications.
• Amazon Web Services and other infrastructure providers used to host and operate the service.

We may also disclose information where reasonably necessary to:

• Comply with law or legal process.
• Respond to lawful requests from government authorities.
• Protect Almaree, our users or others.
• Investigate fraud, abuse, security incidents or violations.
• Work with attorneys, accountants, insurers and other professional advisers.
• Complete a merger, financing, acquisition, restructuring or sale of all or part of the business.

Almaree does not sell personal information for money.

Phone verification

Almaree uses Twilio Verify to send and validate SMS one time passwords used for phone verification.

Your phone number and information necessary to complete the verification request may be sent to Twilio.

Almaree may retain verification status and operational records associated with verification requests, but the SMS verification code is not stored as a reusable account password.

Address autocomplete

Almaree uses Google Places to assist with address entry. As you enter an address, Google may receive your search query and information associated with the location you select.

Almaree does not currently request your device's GPS location for address autocomplete.

Cookies, analytics and tracking

Almaree uses cookies and similar technologies for site operation, preferences, analytics and performance.

We use Google Tag Manager to manage website tags and Google Analytics to help us understand how visitors use the Almaree website.

Nonessential tracking is controlled through Almaree's consent system. Nonessential analytics or targeting technologies do not load until the applicable consent requirements are satisfied.

Selecting “Reject All” prevents nonessential tracking from loading. You may also choose among the cookie categories available through Almaree's cookie controls.

Do Not Track and Global Privacy Control

Almaree currently recognizes supported Do Not Track and Global Privacy Control signals and applies those signals to its nonessential tracking and consent behavior.

You may also manage cookies and similar technologies using Almaree's cookie controls and your browser settings.

Account deletion and data retention

Almaree provides account deletion functionality and may also process deletion requests through authorized administrators or customer support.

When an account is deleted, personal profile information is removed or anonymized where appropriate. Some records may be retained where reasonably necessary for legal, accounting, tax, fraud prevention, security, transaction, dispute or other legitimate operational purposes.

Our current general retention periods include:

• Orders, payments, refunds, tax and accounting records: generally 7 years.
• Dispute records and supporting evidence: generally 2 years after the dispute is resolved.
• Marketplace messages: generally 2 years after the related transaction or last relevant marketplace activity.
• Application logs: generally 14 days.
• Backups: generally maintained on a rolling 60 day basis.

Information may be retained longer when connected to an active dispute, chargeback, fraud investigation, legal matter, regulatory requirement or other legitimate need.

Third party providers such as Stripe, HubSpot and other service providers may maintain information according to their own legal obligations, retention schedules and privacy practices.

Security

Almaree uses administrative, technical and organizational safeguards designed to protect personal information.

These measures include access controls, password hashing, private storage for sensitive dispute evidence, limited logging of sensitive provider data and security controls provided by our payment, infrastructure and service providers.

No website, network, transmission method or storage system can be guaranteed to be completely secure.

You are responsible for protecting your account credentials and should contact us if you believe your account has been compromised.

Your choices and privacy requests

You may review or update certain account information through your Almaree account.

You may also contact us to request access to, correction of or deletion of personal information associated with your account.

Depending on where you live and the laws that apply, additional privacy rights may be available.

We may need to verify your identity before completing certain privacy requests.

We may also retain information where permitted or required by law or where reasonably necessary for transactions, tax and accounting obligations, disputes, security, fraud prevention or legal claims.

To make a privacy request, contact customerservice@myalmaree.com.

Children and minors

Almaree is a general audience marketplace and is not directed to children under 13.

Children under 13 may not create an Almaree account or submit personal information through the marketplace.

Users between 13 and 17 should use Almaree only with the permission and supervision of a parent or legal guardian.

Sellers must be at least 18 years old.

If we learn that we have collected personal information from a child under 13 in circumstances requiring parental consent, we will take appropriate steps to address or delete that information in accordance with applicable law.

United States service and processing

Almaree currently operates as a United States marketplace.

Our systems and service providers may process information in the United States or in other locations where those providers maintain infrastructure, service operations or personnel.

If Almaree expands internationally, we may update this policy and our practices to address additional legal requirements.

Changes to this Privacy Policy

We may update this Privacy Policy as Almaree changes, when we introduce new features or service providers, or when legal requirements change.

When we make changes, we will post the revised policy on this page and update the effective date.

Where appropriate, we may also provide additional notice or request renewed acceptance of materially revised terms.